Cancellation Policy

Order Cancellation Policy – BuyonBD

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At BuyonBD, we understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully:

1. Order Cancellation Timeframe

  1. Orders can be cancelled within 24 hours of placement before the order is processed or shipped.
  2. Once the order has been shipped, cancellation is not possible, and you may follow our Return & Refund Policy instead.

2. How to Cancel an Order

  1. Contact BuyonBD Customer Support via email, phone, or live chat.
  2. Provide your order number and request cancellation.
  3. Our team will confirm your cancellation if it is within the eligible timeframe.

3. Refund for Cancelled Orders

  1. Refunds for cancelled orders will be processed to the original payment method within 3–7 business days.
  2. Payment gateways may take additional time to reflect the refund in your account.

4. Non-Cancellable Items

  1. Certain items, including customized products, digital goods, or perishable items, may not be eligible for cancellation once the order is placed.

5. Contact Us

For order cancellations, please reach out to:

Email: contact@buyonbd.com

Phone: 01684093164

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